Quickteller Remit is a money transfer app from Interswitch. It lets you send money from the UK to Nigeria, and pay Nigerian bills directly, from your phone. You fund a wallet in pounds, and your family or friends receive naira straight into their bank account or mobile wallet, usually within minutes.

The app helps people living in the UK send money to Nigeria quickly, safely and with confidence. You can use it to support family and friends, pay bills back home, handle urgent financial needs, and make everyday payments directly to Nigerian bank accounts or wallets.

At launch, the app is available to customers sending money from the United Kingdom to Nigeria. We plan to expand to additional countries and corridors over time.

Sending currency: British Pounds (GBP). Receiving currency: Nigerian Naira (NGN). Additional currencies will be added as new corridors become available.

Yes. Quickteller Remit is provided by Interswitch in partnership with Equals Money Plc, our regulated payments partner. The regulated payment services behind the app are provided under Equals Money Plc's FCA permission, and you can check its authorisation for yourself on the FCA Register using the Firm Reference Number shown below. Interswitch International UK Limited's regulated products/services are provided in partnership with Equals Money Plc. Equals Money Plc is authorised as a Payment Institution by the Financial Conduct Authority (FCA) with Firm Reference Number (FRN) 488396. Company registered in England & Wales No. 05539698. Registered Office: 3rd Floor, Vintners' Place, 68 Upper Thames St, London, EC4V 3BJ. The service also operates in line with relevant Nigerian regulatory requirements. We use strong encryption, secure authentication and continuous transaction monitoring to protect your money and your personal information.

The app is available on Android devices via the Google Play Store and on iOS devices via the Apple App Store.

Equals Money Plc is our regulated payments partner. Interswitch International UK Limited's regulated products/services are provided in partnership with Equals Money Plc. Equals Money Plc is authorised as a Payment Institution by the Financial Conduct Authority (FCA) with Firm Reference Number (FRN) 488396. Company registered in England & Wales No. 05539698. Registered Office: 3rd Floor, Vintners' Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money Plc provides the regulated infrastructure behind Quickteller Remit, including the UK account details you use to fund your wallet, and the safeguarding of the money you hold. Interswitch and Equals Money Plc work together under a Programme Manager arrangement. In practice, this means Interswitch provides and runs the Quickteller Remit app and is your day-to-day point of contact, while the regulated payment services, and the safeguarding of your money, sit with Equals Money Plc under its FCA permission. You do not need to hold an account with Equals Money Plc or contact them directly, please come to us and we will handle it.

Download the app (Quickteller Remit) from the App Store or Google Play Store, sign up using your email address and phone number, complete identity verification (KYC), receive your UK account details for funding your wallet, then fund your wallet and start sending money. You can begin sending money once setup and verification are complete.

Identity verification is required by financial regulations and FCA guidelines. It helps prevent fraud and financial crime, keeps your account secure, and unlocks higher transaction limits and full app features.

You will need one valid, unexpired proof of identity and, where required, one recent proof of address. Proof of identity, one of: passport, UK photo driving license, national photo identity card, or UK residence permit. Proof of address, one document issued within the last three months: utility bill, bank statement, credit card statement, council tax bill, lease or rental agreement, or other eligible government-issued documents. Requirements may vary depending on your profile and our regulatory obligations.

Full name (including any middle names), date of birth, nationality, and residential address.

Most accounts are opened and verified within minutes, and you can start sending straight away. Sometimes an application needs a quick manual review by a member of our team, for example to confirm a proof of address document, or where details need checking by hand. These reviews are carried out during working hours. If your application needs a manual review and you applied after 3:00pm on a Friday, over a weekend, or on a public holiday, our team will complete it by the next working day. Nothing is wrong, and you do not need to reapply or send your documents again, we will notify you as soon as your account is ready.

Make sure your document photo is sharp and fully in frame, with nothing cut off or hidden by glare, and check that the details you typed match your document exactly. Most manual reviews are triggered by a document that cannot be read clearly. If your account has not been opened after one working day, please contact us and we will look into it.

No. Creating and maintaining an account is free. Transaction fees may apply only when you use specific services, such as sending money.

Yes. As long as you are legally resident in the UK and can provide acceptable identification and proof of address, you may be able to open an account, subject to regulatory checks.

No. Each customer may hold only one personal account linked to their verified identity.

First, check whether your application is simply waiting on a review rather than being stuck. If you have submitted everything and are waiting, manual reviews are completed during working hours, and by the next working day if you applied over a weekend or public holiday, you do not need to start again. If you cannot get through the process at all, check your internet connection, confirm your documents are valid and not expired, and make sure your details exactly match those on your documents. If the problem continues, contact us using any of the channels at the end of this document.

Open the app, go to your bank app, use your assigned UK account number and sort code shown in the app, and transfer funds from your UK bank account. Additional funding methods may be introduced in future releases.

We do not charge you to fund your wallet, but your own bank may apply a charge for the transfer. Any fees we charge will always be displayed before you confirm a transaction.

Banks sometimes hold or query a first payment to a provider you have not paid before. This is your bank's own security check, not a problem with your Quickteller Remit account. Approve the payment in your banking app, or call your bank to confirm it is genuine, and then try again. If your bank asks why you are making the payment, tell them the truth, you are funding your own account to send money to family.

Wallet funding usually reflects within minutes. Processing times can vary depending on your bank.

The UK account number and sort code shown in your app are issued through Equals Money Plc, our regulated payments partner, and are assigned to you for funding your Quickteller Remit wallet. They are your details to use, so you can set them up as a payee with your bank in the normal way. You may see Equals Money referenced by your bank when you make the transfer. This is expected and does not mean anything is wrong.

Log in to the app, select Send Money, enter your beneficiary's details, enter the amount in GBP, review the fee, exchange rate and payout amount, then confirm the transfer.

You need your beneficiary's 10-digit Nigerian bank account number (NUBAN) and the name of their bank. For a mobile wallet, you need the registered wallet number. You do not need their address or any documents.

Yes, always. When you enter an account number, we look up and display the account holder's name before you confirm. Check that it matches the person you intend to pay. This is the single most effective thing you can do to protect yourself. If the name shown is not who you expect, stop and check with your beneficiary directly before continuing. Once money has been paid into an account, it is very difficult to recover.

Where available, you can schedule a future transfer or set up a recurring transfer. These options appear during the transfer process when enabled.

Check the app for status and contact us immediately if you need help. Once a transfer has been paid out, it cannot be reversed.

At launch, we send pounds from the UK and pay out in naira to Nigerian bank accounts and supported mobile wallets. Foreign-currency payouts, including to domiciliary accounts, are not available. Additional payout corridors may be introduced in future releases.

Not at the moment. The app currently supports sending only from the UK to Nigeria. We plan to add more corridors over time.

No. Money is paid directly into a Nigerian bank account or a supported mobile wallet. We do not offer cash pickup.

Most transfers are completed within minutes. Occasionally, a transfer takes longer because of bank processing times, network issues, or an additional compliance or security check. You can track the status of any transfer in the app at any time.

Occasionally. Most transfers are completed within minutes, but a small number are held briefly for a routine compliance check, usually on larger or less typical amounts. If a check needs a member of our team to review it, that happens during working hours, and the same timing rules as account setup apply.

Yes. Transaction limits are set by regulatory and anti-money laundering requirements. Fully verified customers benefit from higher limits. Your current limits are shown in the app.

For larger or less typical transfers, we may ask where the money came from, for example, a payslip, a sale, or savings. This is a standard regulatory requirement that applies across the industry, and it is not a suggestion that anything is wrong. Providing the information promptly is usually all that is needed to release the transfer.

It is currently free. Fees may be introduced in future releases. Any fee will be calculated automatically and displayed before you confirm, so you always see the total cost upfront.

We offer favourable exchange rates based on prevailing market conditions. The rate is displayed before you confirm, so you always know exactly how much your beneficiary will receive in Naira.

The rate shown on Google or a currency website is a reference rate. Our rate is very close to it, with a small margin that covers the cost of moving your money. What matters is the naira figure we show you before you confirm, that is exactly what your beneficiary will receive, and it will not change afterward.

Where available, the exchange rate may be held for a limited period while you complete your transfer. A timer or notification appears when this applies.

No. Every fee we charge and the exchange rate we apply are shown before you confirm your transfer. Please note that your own bank may charge you separately for funding your wallet, and in rare cases, a beneficiary's bank may apply its own charge. These are outside our control.

Beneficiaries can receive funds by direct bank deposit or, where supported, into a mobile wallet. Additional payout methods may be introduced over time.

No. Your beneficiary does not need to download anything or create an account. They only need a valid Nigerian bank account or a supported mobile wallet, and the money arrives directly.

No. All applicable fees are paid by the sender, and your beneficiary receives the full Naira amount shown to you before you confirm the transfer.

We support all major Nigerian banks and selected mobile wallets. The available options are displayed when you select or add a beneficiary.

If a payout is rejected, for example, because an account is dormant, closed, or the details do not match, the funds are returned to your wallet, and you will be notified. You can then correct the details and try again.

We use real-time transaction monitoring, anti-money laundering controls, fraud prevention measures, and encryption with secure authentication. These controls align with FCA requirements and international best practice, and they are operated alongside Equals Money Plc, our regulated payments partner, whose safeguarding and compliance framework sits behind the service.

Money you hold in your Quickteller Remit wallet is held in a payment account with Equals Money Plc, our regulated payments partner. The money in the payment accounts held with Equals Money Plc is not covered by the Financial Services Compensation Scheme (FSCS). Instead, your money is protected by safeguarding, relevant funds are kept in specifically designated safeguarding accounts with Tier 1 banks in the UK, separate from Equals Money Plc's own funds, in line with the Payment Services Regulations 2017. Neither Equals Money Plc nor the Tier 1 banks have any claim over that money for anything owed to them. Equals Money Plc is a payment institution rather than a bank. FSCS protection covers deposits held with UK banks and building societies, so it does not apply here. Safeguarding is the protection that applies instead.

Please be careful. Most money lost to fraud is lost when someone is persuaded to make a payment themselves, not when an account is hacked. Be wary of anyone you have only met online, even if you have been talking for a long time. Be wary of urgency, secrecy, or pressure to send quickly, this is the most reliable warning sign. Be wary of unexpected investment, job, loan, or romance opportunities. If someone contacts you claiming to be from Quickteller Remit or your bank and asks you to move money, stop, we will never ask you to do this. If you are unsure, contact us before you send. Once money has been paid out, it is very difficult to recover.

Never share your PIN, password or one-time codes with anyone, including anyone claiming to be from our support team, we will never ask for them. Use a PIN that is not easy to guess and change it if you think anyone has seen it. Keep the app updated and lock your device with a passcode or biometrics. Log out of any device you no longer use.

We use strong encryption and strict access controls. Your personal data is processed in line with applicable privacy and data protection regulations.

The app only requests the permissions it needs to work, for example, your camera to capture documents during verification, and notifications to keep you updated on your transfers. You can review and change permissions in your device settings at any time.

When you fund your wallet, your money is held in a payment account with Equals Money Plc, our regulated payments partner, until you send it. It is not covered by the FSCS. Instead, it is protected via a safeguarding method in accordance with the Payment Services Regulations 2017, held in specially designated, safeguarded bank accounts with Tier 1 banks, and kept separate from both Interswitch's and Equals Money Plc's own funds. This means the money remains yours at all times, and it is only moved when you instruct a transfer or a bill payment.

You can view the status of any transfer in your Transaction History and receive real-time notifications. Status updates include: Sent, Processing, Reversed, Successful, and Failed.

Beneficiary account details are validated where possible before a transfer is made. If you spot an error, do not proceed with the transaction; contact the beneficiary to share the correct account information.

If your transfer is delayed, check the status in the app and contact us if you need help. If your transfer fails, the funds are returned to your wallet, and you will be notified.

Act immediately, log out of active sessions, change your password or PIN, and contact us straight away using any channel listed at the end of this document. We may temporarily restrict your account while we investigate. This is to protect your money.

This can happen because of suspicious activity on the account, incomplete verification, or a regulatory review. Contact us, and we will help you resolve it.

Check your internet connection, make sure the app is updated to the latest version, and use the Forgot Password or Reset PIN option. If the problem continues, contact us.

Close and reopen the app, update to the latest version, and restart your device. If the problem continues, contact us and include a screenshot or the error message you are seeing, it helps us resolve things faster.

Check that your phone has a signal and that the number on your account is correct, then request a new code. If codes still do not arrive, contact us.

Yes. Bill payment covers electricity, airtime and data, cable TV, and selected education fees. Payments are made directly from your funded wallet.

Yes. You can save beneficiaries to speed up future transfers.

Yes. Your Transaction History shows transfers, wallet funding and bill payments. You can download or share a receipt, which is supported if someone needs proof that a bill has been paid.

Yes. You can share an invite link with anyone you think would find the app useful. Where a reward scheme is running, you may need to include your QuickTag when generating your link so that we can credit the referral to you. If you do not have a QuickTag, you can still invite people; you simply will not be eligible for a reward.

Contact us, and we will guide you through it. Make sure your wallet balance is zero or withdrawn first. We are required to retain certain records for a period after closure to meet regulatory obligations.

You can reach us through any of the following channels: in-app chat (available 24/7), WhatsApp (+234 700 906 5000), email ([email protected]), or phone (+234 201 628 3888).

In-app chat: 24 hours a day, 7 days a week. WhatsApp and email: monitored regularly, with prompt responses. Phone: during working hours. Please note that anything needing a manual review by our team, most commonly opening or verifying an account, and occasionally a compliance check on a transfer, is handled during working hours. If that falls after 3:00pm on a Friday, over a weekend or on a public holiday, it will be completed by the next working day.

You can share feedback or raise a complaint via in-app chat, WhatsApp, or email at [email protected]. We will acknowledge your complaint promptly and keep you updated while we look into it. We aim to resolve complaints quickly, and in any event, we will send you our final response within eight weeks.

If you are unhappy with our final response, or if eight weeks have passed without one, you can refer your complaint to the Financial Ombudsman Service. This is a free, independent service for resolving disputes between customers and financial businesses. You would normally need to contact them within six months of our final response. Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567, or +44 20 7964 0500 from outside the UK. Email [email protected], or visit www.financial-ombudsman.org.uk.