Our compliance certifications
We continuously monitor developments in information security and we, therefore, update our processes and infrastructure to ensure consistency with best-in-class industry practices.
Security & Management Certifications
| Certification | Standard | Description |
|---|---|---|
 | ISO 22301 | Business Continuity Management System |
 | ISO 45001 | Occupational Health & Safety Management System |
 | ISO 9001 | Quality Management System |
 | ISO 27001 | Information Security Management System |
 | PCI DSS | Payment Card Industry Data Security Standard |
 | ISO 20000-1 | IT Service Management System |
Security that adapts to change.
Through whichever of our channels you choose to transact, we are committed to maintaining information security when collecting, using, or sharing information about you.
Keeping your transactions safe from fraud
Fraudsters have intensified efforts to get personal information and card data of unsuspecting users with the aim of committing fraud.
However clever their scams can be, it is our priority at Interswitch to continuously empower you with information and tips that let you know how they work and how to avoid them. It can happen over the phone, on email or even through text messages.
How to prevent Phishing
| Do’s | Don’ts |
|---|---|
| Always be on your guard. Ensure you only open emails, attachments, and links from people you are sure you know. | Never reveal any of your personal or financial information (PINs, Passwords, Card Numbers, Security Questions etc) in an email, text or over the phone. |
| Always pay attention to a website’s URL. Hover over any links to see where they lead. | Always investigate and verify what you see. Fraudsters now find it easy to illegally apply the colors, logos, and header of an established organization to present emails in a way that make them look legitimate. |
| Rather than click on suspicious links, always access online banking portals from your respective banks’ verified authentic websites. | If, for any reason, you believe your payment card data or transactional details may have been compromised in a data breach, please contact us immediately for guidance. |
| If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. | |
| Report suspected phishing emails to [email protected] or call us on 019065000 | |
| Ensure your devices are updated with the latest effective anti-virus and always keep your software updated. |
Password security tips for you
Passwords represent the keys to your personal and account information. Care must be exercised in constructing and maintaining passwords. The following are some easy steps that you can take to protect yourself from having your personal information compromised.
Password Security Guidelines
| Do’s | Don’ts |
|---|---|
| Use at least eight (8) characters | Do not use names |
| Use both letters and numbers | Do not use personal information |
| Use special characters if possible (e.g ! @#&$) | Do not use dictionary words |
| Use Upper and lower case | Do not write it on a sticky note and paste it on your monitor |
| Use combined or misspelled words | Do not keep it in a drawer or write it in your diary |
| Change passwords periodically or when you suspect a compromise | Do not use the same password for several applications |
| Do not recycle old passwords | |
| Do not send through mail or SMS | |
| Do not disclose it to someone else |
Tips for secure internet transactions
Internet transactions are fast and convenient. However, they are also more prone to security risks. At Interswitch, we place a priority on ensuring you enjoy utmost security and confidence when transacting online, especially via any of our transactional portals (Quickteller, MyVerveWorld).
Steps to take to ensure that you’re secured online
| Security Step | Description |
|---|---|
| Update your system and web browser | Manufacturers regularly release security patches when weaknesses are discovered. Please check with your software provider for updates regularly. |
| Be extra wary of emails | Follow the phishing prevention guidelines mentioned earlier |
| Check your accounts regularly | Monitor your accounts for any suspicious activity |
| Always log-out after banking | Always log-out after using your bank’s Online Banking and never leave your PC unattended while logged in |
| Never reveal passwords | Never write down or reveal your password to anyone |
| Use security software | Use a personal firewall and anti-virus software to prevent unauthorized access and viruses |
| Verify secure connections | Check for a padlock symbol and site certificate on any site on which you’re transacting |
| Report suspicious activity | If in doubt about any transactions, note the details and report it to us immediately at [email protected] or call us on 019065000 |