Quickteller Remit

1. Introduction

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Interswitch International UK Ltd governing your access to and use of the Quickteller Remit money transfer service (“Service”).

By creating an account, accessing, or using the Service through any means (including our mobile application, website, or any other platform), you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other applicable policies referenced herein.

If you do not agree to these Terms in their entirety, you must not use the Service and should immediately cease all access.

Age Verification: By accepting these Terms, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into binding contracts under applicable law.

2. Who We Are and Our Regulatory Status

Quickteller Remit is the international remittance service operated by Interswitch International UK Ltd, a company incorporated in England and Wales under company number 12154760 with registered address at 2nd Floor, 12 Charles II Street, London England SW1Y 4QU (“we”, “us”, “our”, “Company”).

2.1 Our Regulatory Framework

We operate in partnership with regulated financial service providers to ensure compliance with applicable laws:

• Electronic money accounts and safeguarding services are provided by Equals Money UK Limited (FCA registration number: 900018), an authorised electronic money institution regulated by the Financial Conduct Authority
• International money transfer and payout services are facilitated through regulated partners, including TerraPay (FCA registration number: 902797), a licensed international money transfer operator
• We are registered with HM Revenue & Customs (HMRC) as a Money Service Business

2.2 Important Disclaimers

• We are not a bank and do not ourselves hold customer funds
• We do not provide banking services or accept deposits
• Electronic money issued in connection with our Service is not insured by any government deposit insurance scheme

3. Definitions

For the purposes of these Terms, the following definitions apply:

• Account means your Quickteller Remit user account created to access the Service
• Business Day means Monday to Friday (excluding public holidays in England and Nigeria), between 08:00 and 17:00 GMT
• Compliance Check means verification procedures including but not limited to identity verification, sanctions screening, anti-money laundering checks, and source of funds verification
• Exchange Rate means the rate applied to convert one currency into another, inclusive of any margin
• Fee means all charges applicable to a Transfer, including transfer fees, currency conversion charges, and any third-party fees
• Payout means the successful delivery and availability of funds to the Recipient through the designated payout method
• Payout Partner means third-party service providers through which we facilitate fund delivery to Recipients
• Recipient means the person, entity, or account designated to receive funds through a Transfer
• Sanctions Lists means consolidated lists of individuals, entities, and countries subject to financial sanctions by UK, EU, US, UN, or other relevant authorities
• Sender means the individual or entity initiating a Transfer through the Service
• Transfer means a payment instruction submitted through the Service for the purpose of sending money internationally
• Transfer Limit means the maximum amount that may be sent per transaction, per day, or per month as determined by us
• Working Day means Business Day for the purpose of processing times and customer service availability

4. Eligibility and Registration

4.1 Eligibility Requirements

To use the Service, you must:

• Be at least 18 years of age
• Have legal capacity to enter into binding contracts under applicable law
• Be a resident of or physically present in a jurisdiction where we offer our Service
• Provide accurate, complete, and up-to-date information during registration and throughout your use of the Service
• Not appear on any Sanctions Lists
• Not be engaged in any activity that we determine, in our sole discretion, to be high-risk or potentially illegal

4.2 Registration Process

During registration, you may be required to provide:

• Personal identification information (full name, date of birth, nationality)
• Government-issued identification documents
• Proof of address
• Contact information (email, telephone number)
• Source of funds information
• Purpose of transfer information

4.3 Verification Requirements

We may carry out Compliance Checks at any time, including:

• Identity verification using government databases
• Sanctions screening against international watchlists
• Anti-money laundering checks
• Enhanced due diligence for high-value or high-risk transactions
• Ongoing monitoring of your transaction patterns

4.4 Account Approval

We reserve the right to:

• Refuse registration for any reason
• Request additional documentation or information
• Limit account functionality pending verification
• Suspend or terminate accounts that fail to meet our requirements

5. Nature of the Service

5.1 Service Description

The Service enables you to send money internationally to Recipients using various payout methods, which may include:

• Bank account transfers
• Mobile money transfers
• Cash pickup locations
• Digital wallet transfers
• Card-to-card transfers

5.2 Our Role

We act as an intermediary to:

• Accept and process your Transfer instructions
• Display applicable Fees and Exchange Rates
• Facilitate payout through our network of regulated partners
• Provide customer support throughout the transfer process
• Maintain transaction records in accordance with regulatory requirements

5.3 Service Limitations

• We do not guarantee availability of all destinations or payout methods at all times
• Service availability may vary by jurisdiction due to regulatory or operational constraints
• Some destinations may have restrictions on transfer amounts or purposes
• Payout options may be limited based on local regulations and partner availability

5.4 Geographic Coverage

Our Service coverage may change without notice. Current destinations and payout methods are available on our website and mobile application.

6. Safeguarding of Funds

6.1 Safeguarding Arrangements

In accordance with UK electronic money regulations:

• Funds received from you are held by Equals Money UK Limited in segregated safeguarding accounts
• Customer funds are kept separate from our operational funds and cannot be used for business purposes
• Safeguarded funds are held with reputable credit institutions or invested in secure, liquid assets
• Daily reconciliation is performed to ensure accurate safeguarding

6.2 Insolvency Protection

• In the event of our insolvency or that of our electronic money provider, safeguarded funds are protected in accordance with regulatory requirements
• You may have a claim against safeguarded funds, though full recovery is not guaranteed
• Electronic money is not protected by the Financial Services Compensation Scheme (FSCS)

6.3 Interest

No interest is payable on funds held in safeguarding accounts.

7. Fees and Exchange Rates

7.1 Fee Structure

• All applicable Fees will be clearly displayed before you confirm a Transfer
• Fees may include transfer charges, currency conversion costs, and third-party payout fees
• Fee structures may vary based on:
  • Transfer amount and destination
  • Payout method selected
  • Speed of transfer
  • Your customer tier or relationship with us

7.2 Exchange Rates

• Exchange Rates are locked at the point of Transfer confirmation
• Rates are determined by us and may include a margin above interbank rates
• Exchange Rates may differ from those available in the interbank market or from other providers
• We do not guarantee that our Exchange Rate is the most favorable available
• Rates are subject to market fluctuations and may change frequently

7.3 Fee Changes

We reserve the right to modify our fee structure at any time, with changes taking effect immediately upon publication on our platforms.

8. Transfer Processing and Delivery

8.1 Processing Times

• Delivery times are estimates only and are not guaranteed
• Processing times may vary based on:
  • Destination country and payout method
  • Time of day and day of week when transfer is initiated
  • Compliance and regulatory requirements
  • Banking system availability and processing times
  • Third-party partner processing schedules

8.2 Transfer Status

We will provide regular updates on your Transfer status through:

• In-app notifications
• SMS updates (where available)
• Email notifications
• Customer service channels

8.3 Completion Criteria

A Transfer is considered successfully completed when:

• Funds have been made available to the Recipient through the designated payout method
• We have received confirmation from our Payout Partner of successful delivery
• The Recipient has been notified of fund availability (where applicable)

8.4 Failed or Delayed Transfers

If a Transfer fails or is significantly delayed, we will:

• Notify you promptly of the issue
• Investigate the cause of the failure or delay
• Provide regular updates on resolution efforts
• Refund your money if the Transfer cannot be completed (minus any non-refundable third-party costs)

9. Transfer Limits and Restrictions

9.1 Transaction Limits

• We impose limits on the amount you may send per transaction, per day, and per month
• Limits vary based on your verification level, destination country, and regulatory requirements
• Current limits are displayed in your Account and may be updated from time to time
• We may impose additional limits based on your transaction history or risk assessment

9.2 Regulatory Limits

• All transfers are subject to applicable money laundering and counter-terrorism financing regulations
• Large value transfers may require additional documentation and enhanced due diligence
• Certain destinations may have specific regulatory limits or restrictions

9.3 Commercial Limits

• We reserve the right to decline transactions that exceed our commercial risk appetite
• Limits may be adjusted based on our assessment of fraud risk, regulatory risk, or operational capacity

10. Compliance and Regulatory Obligations

10.1 Anti-Money Laundering (AML)

We are required to comply with anti-money laundering regulations, which means:

• We must verify your identity and the identity of Recipients
• We may request information about the source of funds
• We must report suspicious transactions to relevant authorities
• We may refuse or delay transactions that appear suspicious

10.2 Know Your Customer (KYC)

• We must collect and verify information about our customers
• You must provide accurate and up-to-date information when requested
• We may periodically review and update your information
• Failure to provide required information may result in service restrictions

10.3 Sanctions Screening

• We screen all parties against international sanctions lists
• Transactions involving sanctioned individuals, entities, or countries will be blocked
• We may freeze funds pending investigation if sanctions concerns arise

10.4 Regulatory Reporting

• We may be required to report your transactions to regulatory authorities
• This reporting is mandatory and does not require your consent
• Reports may include transaction details and personal information

11. Prohibited Transactions

11.1 Prohibited Purposes

You may not use the Service for:

• Illegal activities of any kind
• Transactions involving sanctioned individuals, entities, or countries
• Purchase of illegal goods or services
• Money laundering or terrorist financing
• Tax evasion or fraud
• Gambling or betting activities (where prohibited)
• Adult entertainment or pornography
• Weapons, explosives, or military equipment
• Narcotics or controlled substances

11.2 Business Transactions

• The Service is intended primarily for personal remittances
• Commercial or business transactions may require separate approval
• High-frequency trading or speculative currency transactions are prohibited
• We reserve the right to decline business transactions

11.3 Consequences of Prohibited Use

If we suspect prohibited use:

• We may immediately suspend your Account
• We may refuse to process transactions
• We may report suspicious activity to authorities
• We may terminate our relationship with you
• You may be liable for any losses or costs incurred

12. Account Suspension and Termination

12.1 Suspension by Us

We may suspend your Account immediately if:

• We suspect fraudulent, illegal, or suspicious activity
• You breach these Terms
• We are required to do so by law or regulation
• Your Account fails compliance requirements
• We determine continued service poses unacceptable risk

12.2 Termination by Us

We may terminate your Account and our services to you:

• At any time with 30 days’ written notice
• Immediately if you materially breach these Terms
• Immediately for legal or regulatory reasons
• If your Account remains inactive for 12 months or more

12.3 Termination by You

You may terminate your Account at any time by:

• Contacting our customer service team
• Following the account closure process in the app or website
• Providing written notice to us

12.4 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Pending transactions will be completed where possible
• Any remaining balance will be returned to you (minus applicable fees)
• Your personal data will be handled in accordance with our Privacy Policy
• Certain provisions of these Terms will survive termination

13. Indemnity

13.1. You agree to indemnify Interswitch International UK Ltd, and its subsidiaries, affiliates, officers, agents, and employees for any loss, damages, liabilities, sanction, claims, suits, fines, charges, or expenses due to or arising out of any transaction you process through the Platform.

13.2. You agree to indemnify Interswitch International UK Ltd and its subsidiaries, affiliates, officers, agents and employees for any loss, damages, liabilities, sanction, claims, suits, fines, charges, or expenses arising from your violation of this Terms of Use. This indemnity shall be a legal, continuing and irrevocable obligation and shall only be discharged in writing by Interswitch International UK Ltd.

14. Liability and Disclaimers

14.1 Our Liability

Our liability to you is limited as follows:

• We are only liable for direct losses caused by our negligence or breach of contract
• We are not liable for indirect, consequential, or special damages
• Notwithstanding any other provision to the contrary, our total liability whether in contract, negligence, and other tort, by way of indemnity or otherwise arising out of or in connection with this Service is limited to the amount of the relevant Transfer
• We are not liable for losses caused by our Payout Partners or other third parties

14.2 Service Availability

• We do not guarantee uninterrupted availability of the Service
• The Service may be temporarily unavailable for maintenance, updates, or technical issues
• We are not liable for losses arising from service unavailability

14.3 Third-Party Actions

• We are not responsible for actions of banks, Payout Partners, or other third parties
• Delays or failures by third parties are beyond our control
• You acknowledge that we rely on third-party infrastructure and services

14.4 Currency Fluctuations

• Exchange rates may fluctuate between quote time and payout
• We are not liable for losses due to currency movements
• Locked exchange rates are subject to successful completion of the Transfer

14.5 Force Majeure

We are not liable for failures due to circumstances beyond our reasonable control, including:

• Natural disasters, wars, or terrorist attacks
• Government actions or regulatory changes
• Technical failures of telecommunications or internet infrastructure
• Banking system failures or closures

15. Customer Responsibilities

15.1 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Notifying us immediately of any unauthorized access
• Using strong passwords and secure devices
• Logging out of your Account after each session
• Not sharing your Account access with others

15.2 Information Accuracy

You must:

• Provide accurate and complete information
• Update information when it changes
• Ensure Recipient details are correct before submitting transfers
• Notify us of any errors in your transaction history

15.3 Compliance

You must:

• Comply with all applicable laws and regulations
• Not use the Service for prohibited purposes
• Cooperate with our compliance requests
• Provide additional documentation when requested

15.4 Recipient Communication

You are responsible for:

• Informing Recipients about incoming transfers
• Providing Recipients with necessary collection information
• Ensuring Recipients understand payout requirements
• Resolving disputes with Recipients

16. Dispute Resolution

16.1 Internal Complaints Process

If you have a complaint:

• Contact our customer service team first
• We will acknowledge your complaint within 2 Business Days
• We aim to resolve complaints within 15 Business Days
• Complex cases may take up to 35 Business Days
• We will keep you updated throughout the process

16.2 Escalation

If you are not satisfied with our resolution:

• You may escalate to our complaints management team
• We will provide details of our escalation process
• External dispute resolution options may be available

16.3 Regulatory Complaints

• You may complain to the Financial Conduct Authority if we are unable to resolve your complaint
• Details of how to complain to the regulator are available on our website
• Some complaints may be eligible for the Financial Ombudsman Service

16.4 Legal Action

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the London Court of International Arbitration (LCIA) for final resolution under the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one, the seat of arbitration shall be in London, England and the language to be used in the arbitral proceedings shall be English.

17. Privacy and Data Protection

17.1 Data Collection and Use

• We collect personal data necessary to provide the Service
• Our Privacy Policy explains how we collect, use, and protect your data
• We may share data with Payout Partners and other service providers as necessary
• We comply with applicable data protection laws including the UK GDPR

17.2 Data Security

• We implement appropriate technical and organizational security measures
• Your personal data is encrypted in transit and at rest
• We regularly review and update our security practices
• We will notify you of any significant data breaches

17.3 Data Retention

• We retain your data only as long as necessary for legal and business purposes
• Transaction records are kept for at least 5 years as required by anti-money laundering regulations
• Personal data may be retained longer if required by law or for legitimate business interests
• You may request deletion of your data subject to legal and regulatory requirements

17.4 Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to processing in certain circumstances
• Request data portability
• Withdraw consent where processing is based on consent

18. Communications and Notifications

18.1 Communication Methods

We will communicate with you through:

• Email to your registered email address
• SMS to your registered mobile number
• In-app notifications
• Post to your registered address (when necessary)
• Phone calls for urgent matters

18.2 Important Notices

• We may send important notices about changes to Terms, fees, or service availability
• You must ensure your contact details are current
• Legal notices may be sent by email or post
• You are deemed to have received notices within 24 hours of sending (email) or 3 days (post)

18.3 Marketing Communications

• We may send you marketing communications if you have consented
• You may opt out of marketing communications at any time
• Operational communications (transaction confirmations, security alerts) cannot be opted out of

19. Intellectual Property

19.1 Our Rights

• All intellectual property in the Service belongs to us or our licensors
• You may not copy, modify, or distribute our intellectual property
• The Quickteller Remit name, logo, and branding are our trademarks
• You receive a limited license to use the Service for its intended purpose only

19.2 User Content

• You retain ownership of any content you provide to us
• You grant us a license to use your content as necessary to provide the Service
• You must not upload content that infringes third-party rights
• We may remove content that violates these Terms

20. Changes to Terms and Service

20.1 Changes to Terms

• We may update these Terms from time to time
• Material changes will be notified at least 30 days in advance
• Minor changes may be effective immediately
• Continued use of the Service constitutes acceptance of changes
• If you don’t accept changes, you may terminate your Account

20.2 Service Changes

We may:

• Add new features or destinations
• Modify existing features
• Remove features or destinations
• Change our Payout Partners
• Adjust processing times or limits

20.3 Notification of Changes

Changes will be communicated through:

• Email notifications
• In-app announcements
• Website updates
• Push notifications

21. Taxes and Regulatory Obligations

21.1 Your Tax Obligations

• You are responsible for understanding and complying with tax obligations in all relevant jurisdictions
• This includes taxes on foreign exchange gains/losses
• We do not provide tax advice
• You should consult a tax professional if needed

21.2 Reporting Requirements

• You may be required to report international transfers to tax authorities
• Large transfers may trigger reporting requirements
• We may be required to report your transactions to relevant authorities
• This is separate from any reporting you may need to do

21.3 Regulatory Compliance

• You must comply with all applicable laws in your jurisdiction and the destination country
• Some transfers may be subject to foreign exchange controls
• Recipients may need to comply with local regulations to receive funds

22. Business Continuity and Disaster Recovery

22.1 Service Continuity

• We maintain business continuity plans to minimize service disruption
• Critical systems have backup and recovery procedures
• We work with multiple Payout Partners to ensure service resilience

22.2 Service Interruption

In case of major service disruption, we will:

• Communicate with customers about the issue and expected resolution time
• Process pending transfers as soon as systems are restored
• Provide updates through available communication channels

23. General Provisions

23.1 Entire Agreement

• These Terms, together with our Privacy Policy, constitute the entire agreement between us
• They supersede all previous agreements or representations
• Any modifications must be in writing

23.2 Severability

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force
• Invalid provisions will be replaced with valid provisions that achieve the same commercial effect

23.3 Waiver

• Our failure to enforce any provision does not constitute a waiver of our rights
• Waivers must be in writing to be effective
• A waiver in one instance does not constitute a waiver in future instances

23.4 Assignment

• We may assign our rights and obligations under these Terms to a third party
• You may not assign your rights without our written consent
• Any permitted assignment will not affect your rights under these Terms

23.5 Third Party Rights

• These Terms are between you and us only
• Third parties have no rights to enforce these Terms unless expressly stated

24. Contact Information

Email: [email protected] Phone: +24302016283888

Hours: Monday to Friday, 8:00 AM to 6:00 PM GMT

24.2 Complaints

Email: [email protected] Address: 2nd Floor, 12 Charles II Street, London England SW1Y 4QU Phone: +24302016283888

24.3 Legal and Compliance

Email: [email protected] and [email protected] Data Protection: [email protected] and [email protected]

24.4 Regulatory Information

Financial Conduct Authority: www.fca.org.uk HM Revenue & Customs: www.gov.uk/government/organisations/hm-revenue-customs

Last Updated: June 2026

By using the Quickteller Remit service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.