The Switch Newsletter - Volume 21

A Word from Mitchell

Empowering our team and fostering collaboration are key to driving innovation and growth. By investing in the consistent personal and professional development of our people, recognizing their contributions, and encouraging open communication, we unlock a world of potential and create a space for groundbreaking ideas to flourish. As we continue our journey towards excellence at Interswitch, we remain steadfast in our belief that empowered people are the cornerstone of elevated solutions. This edition of our quarterly newsletter delves into the core of what makes us who we are—our values, our innovation, and our unwavering commitment to achieving our strategic goals. At Interswitch, our values are not just words on a wall; they are the bedrock of our everyday actions. They shape the way we work, collaborate, and innovate. Our culture is rooted in Ethical Conduct, People Empowerment, Innovation, Collaboration and Customer Success (EPICC) and these values empower our people to deliver the high-impact solutions that our clients rely on consistently. Whether it’s through our wellness drives, which prioritize the health and well-being of our team, or the fostering of healthy competition across departments through our Special Outliers Awards and Recognition Scheme (SOARS) or the company-wide launch and celebration of our 4.5.6 +Xb strategy through our Blue Denim Culture and Strategy Party which held earlier in the quarter, we continue to nurture a culture that motivates and inspires us to succeed despite the odds.  Another equally powerful imperative is the culture of Innovation. Hackneyed as this word may be in corporate circles, at Interswitch, we understand that particularly in the sectors we play, continuous innovation is what powers us forward, and this is woven into the very fabric of everything we do. Through initiatives such as the 3rd edition of our Technovation hackathon, where brilliant teams at The Switch come together to solve real-world challenges, and where we encourage entrepreneurial thinking and risk-taking, we continue to accelerate progress. These initiatives enable our teams to think beyond the conventional, empowering them to develop cutting-edge solutions that not only meet the demands of today’s fast-evolving landscape but also shape the future of payments and technology. As we reflect on our achievements and look ahead to the opportunities that lie before us in 2025 and beyond, it’s clear that empowered people—driven by the right values and motivated to innovate— are extremely key to our continued success as Interswitch. By aligning our people, our values, and our innovative spirit, we are not just elevating solutions but creating lasting impact across industries and communities. We will Never Stop in our resolve to build a legacy of excellence that will drive the future of payments and technological innovation, because we are in this together.  Happy New Year!