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Frequently Asked Questions

Campaign Name: Mobile Money (MPESA) ATM Connect Campaign

1. What is Service about?

This service allows customers to withdraw cash at participating Bank and SACCO partners enabled by Interswitch from their mobile money wallet. At the moment only MPESA is enabled.

2. How does it work?

You initiate a withdrawal from your MPESA menu, get the withdrawal code, and complete the transaction at the ATM—. See below steps:

On the Mobile wallet menu

Select withdraw cash and choose from ATM
Enter agent number 555555
Enter your PIN
On the ATM, Press the M-Pesa button
Input the voucher Code sent on SMS
Enter your mobile number and amount
Collect your cash

3. Where can I access M-Pesa Connect services?

You can withdraw at over 2,300 ATMs nationwide from the following partners:

Bank of Baroda
Credit Bank
DIB Bank Kenya
Family Bank
Faulu
GT Bank
KCB Bank
Prime Bank
SIDIAN Bank
Solution Sacco
Stanbic Bank
Gusii Mwalimu Sacco

4. What are the benefits of using this service?

Access money 24/7 at the ATMs - including early mornings, late evenings, weekends and public holidays.
No float issues
Wider ATM network countrywide
Secure withdrawal of large sums
No risk of counterfeit notes

5. Are there any charges for using M-Pesa Connect?

The standard ATM withdrawal charges apply as per below rates:

From	To	Customer charge Withdrawals
200.00	2,500.00	35
2,501.00	5,000.00	69
5,001.00	10,000.00	115
10,001.00	20,000.00	203
20,001.00	40,000.00	203
40,001.00	200,000.00	203

6. What do I need to use M-Pesa Connect?

An active M-Pesa account.
Your mobile phone to authorize the transaction.
The agent number (555555) provided for ATM withdrawals.

7. Is there a withdrawal limit?

Yes, MPESA and Bank transaction limits apply when using an ATM.

8. Is this service secure?

Yes. Transactions are processed through secure channels, and ATMs dispense genuine currency, reducing the risk of counterfeit notes.