State of UX in Financial Apps: Nigeria Report 2025

It'd be nice to have a tap and pay on my app

Mofoluwake

I’d love to send and receive funds in local currency and USD

Oladayo

Customers now expect financial apps to be as seamless and personalized as Netflix or Spotify...”

JONAH ADAMS

I’d like to generate Virtual cards for both my NGN and USD accounts on my app

Abdulahi

Drawing Insights From Customer Feedback, Expert Analysis, and Our Two decades of Experience

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Nigerians

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Financial Apps

We asked Nigerians what they’d like to see in their financial apps

About 3 in 4 Nigerians say their app keeps them informed on transactions.

57% of Nigerians find the error messages on their financial banking apps clear

9 in 10 Nigerians said their app uses terms they understand.

Read what they said....

Nigerians’ Experiences with Financial Banking Apps

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State of UX in Financial Apps: Nigeria Report 2025

Drawing on customer feedback, expert analysis, and 20 years of payment expertise, this report offers a bold vision for the future of financial app user experience.