CONVENIENCE FEES

DAILY LIMITS

ONE TIME PASSWORD (OTP)

DEVICE FINGERPRINTING FUNCTIONALITY

The Platform has a Device Fingerprinting functionality that maps a browser or mobile device to a User through the combination of transaction information and other unique parameters from the browser or Device. The device fingerprinting functionality allows Users who opt-in for the functionality to process transactions more conveniently/faster on the Platform without the need for an OTP.

You acknowledge that by your use of the Platform, we shall be privy to and may store some of your personal information (full name, mobile phone number and email address), your location and browser/mobile device related information.

You acknowledge that the authentication is performed by the Platform interfacing with certain unique parameters on your browser or mobile device and that you agree to the authentication process.

You understand the need to protect your devices and shall be responsible for all use of your devices (whether authorised by you or otherwise) to access the Device Fingerprinting Functionality.

We do not represent or warrant that the Device Fingerprinting Functionality will be accessible at all times, or function with any electronic equipment, software, infrastructure or other services that we may offer from time to time.

You understand and hold us harmless, and free from liability for any loss you incur in connection with the use or attempted use of the Device Fingerprinting Functionality, or your instructions, or any unauthorised transactions through or in connection with the Device Fingerprinting Functionality.

You shall indemnify Interswitch Limited, and its subsidiaries, affiliates, officers, agents and employees for any loss, damages, liabilities, sanction, claims, suits, fines, charges, expenses due to or arising out of your use of the Device Fingerprinting Functionality.

To learn more about the Device Fingerprinting functionality please refer to our FAQ..

TRANSFER LINK

The Platform has enabled a Transfer Link functionality which enables transfers between parties through a simple link, Users will be able to use the link to receive money from friends, family or to fulfil other purposes where only transfer of funds is required. To learn more about Transfer Link please refer to our FAQ.

The User understands that it is solely responsible and liable for the information transmitted via the link and to any such persons it communicates the link to, and hereby releases Interswitch from any liability in this regard

VERVE ECASH

Verve eCash is a virtual card which allows Users conduct transactions via the Platform’s web and mobile channels, without a physical bank card.

Your Verve eCash will be issued by Ecobank Nigeria Limited and the funds in the virtual card will be held by Ecobank Nigeria Limited.

The User understands that Interswitch and Ecobank Nigeria Limited shall be responsible for providing support in connection with Verve eCash.

The User understands that Verve may in its sole discretion, decide to appoint another deposit money bank to issue the virtual card and in furtherance of this, the User hereby authorizes Verve to transfer the funds in the virtual card to the successor deposit money bank with notice to the User.

Account(s) Opening & KYC Requirements

Users may open account(s)s on the Platform. There are 3 tiers of account(s)s, tiers 1-3. Please click on our FAQ to learn more about the Quickteller account, the different account tiers and their KYC requirements. Users may not carry out any transactions that exceed the limits set for each Tier.

You agree to indemnify, defend and hold Interswitch Limited and its subsidiaries, affiliates, officers, agents, and employees harmless from and against any and all claims, liability, losses, costs and expenses (including attorneys' fees) incurred by Interswitch Limited in connection with any use or alleged use or unauthorised use of the account under your password by any person, whether or not authorised by you.

Interswitch Limited reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with Interswitch Limited's defense of such claim. This indemnity shall be a legal, continuing and irrevocable obligation and shall only be discharged in writing by Interswitch.

Account Access and Services

Account access may be granted through the issuance of debit/ATM cards, online banking, mobile banking, and other channels as determined by Interswitch. You are responsible for safeguarding access credentials and promptly reporting any unauthorized transactions to Interswitch.

Fees and Charges

You agree to pay all applicable fees and charges associated with the account, including but not limited to account maintenance fees, transaction fees, and penalties for non-compliance. Interswitch Limited reserves the right to modify fees and charges with prior notice.

Statements and Notifications

Account statements will be provided to you on a regular basis through electronic means. You are responsible for reviewing statements promptly and reporting any discrepancies to Interswitch Limited.

ACCOUNT CLOSURE

You or Interswitch may close the account with written notice, subject to the terms and conditions outlined herein. Interswitch reserves the right to close an account for reasons including but not limited to non-compliance with the terms and conditions, suspicious activity, or legal/regulatory requirements.

FAILED TRANSACTIONS AND REVERSALS

NOTICES

SECURITY AND UNAUTHORISED USE

• You are responsible for all transactions conducted using your computer (personal or otherwise), mobile phone, tablet or other electronic device (“Device”), payment card or account. It is your responsibility to keep all of these secure
• All passwords must be kept secret. You are liable for all activities undertaken using your username, associated password or Device. You are responsible for maintaining the confidentiality of all Account information and keeping your Device from unauthorized use.
• We accept no liability for any unauthorized use of your Device, payment card, account or any application you use in connection with the Platform or any effects of same.
• In the event your Device has been stolen or there is an unauthorized access to your payment card or account, it is your responsibility to immediately notify your bank to restrict transactions on your card and account.
• In the event your Device has been stolen or there is an unauthorized access to your Quickteller account, it is your responsibility to immediately log as a ticket on https://help.interswitchgroup.com/
• If you dispute any purchase or withdrawal on your card or account, you will be required to prove that the transaction was effected without your authorization and such transaction will be investigated by our Fraud Team once we receive a logged ticket on https://help.interswitchgroup.com/
• You shall ensure any application you use in connection with this Platform has Multi-factor authentication enabled.
• You are responsible for ensuring the security of any application or Device you use.

SUSPENSION OF ACCESS TO PLATFORM

• Upon receipt of instructions from you to suspend or terminate your access to the Platform
• Upon receipt of notification from you that your Device has been lost or stolen
• If we suspect the Platform is being used for fraudulent or other illegal activities.
• If we are of the opinion that you have breached a provision contained in this Terms of Use.
• If we are of the opinion that continued access to the Platform will be detrimental to our business.
• If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete.

ACCOUNT(S) DELETION

• If, for any reason, you wish to delete your Quickteller account, you can do so by following the steps outlined below:
• Log in to your Quickteller account.
• Navigate to the account and settings section, where the option to delete your account is available.
• Upon deletion, you will no longer be able to conduct transactions or receive communications from Quickteller. For more details on account deletion, please refer to our FAQs.
• To ensure the success of the account deletion process, the account must meet the following criteria:
• The account should not be blacklisted.
• The account balance should be empty.
• The account should have no pending loan repayments.

Use Of Alternative Email and Phone Number

You are responsible for ensuring the accuracy and validity of the alternate email address and phone number provided. We will not be held liable for any issues arising from the use of an incorrect or invalid alternate email address and/or phone number. We will take reasonable measures to protect the privacy and security of your alternate email address and/or phone number and we will not disclose it to third parties except as required by applicable laws or as necessary to provide our services.

By providing an alternate email address and/or phone number, you acknowledge that you consent to receiving important communications related to your account(s) through this address and/or phone number. It is your responsibility to keep this email address and o phone number up to date and to inform us of any changes promptly.

UNACCEPTABLE USE

• use this Platform in a way that causes or could cause damage or restrict the availability or accessibility of the Platform;
• store, copy, transmit, publish or distribute any computer virus, spyware, Trojan horse, worm, keystroke logger or other malicious software via this Platform;
• conduct any fraudulent or illegal activities via the Platform;

• You hereby understand and agree that if a fraudulent activity is associated with the operation of your account, We have the right to apply restrictions to your account and report to the appropriate law enforcement agencies.

PRIVACY STATEMENT

• You acknowledge that by your use of the Platform, we shall be privy to and store some of your personal information (full name, mobile phone number and email address).
• We shall use our best endeavors to ensure that your personal information is secure on our systems.
• We may use your personal information for:
1. providing you the service, processing transactions and sending you related information;
2. providing, maintaining and improving our services;
3. sending support and administrative messages to you;
4. responding to your enquiries and requests;
5. providing customer service;
6. updating you on products, services, promotions, rewards, and events offered by us and third parties; and
7. a better understanding of your needs by combining it with information collected from others with the objective of improving on our service delivery.
• We may disclose any information we collect about you to third parties as set forth below:
1. to regulatory bodies;
2. to financial institutions;
3. to companies, such as email service providers that perform marketing services on our behalf;
4. to third parties to enable us provide Service to you; and
5. if required to be disclosed under applicable law, or stock exchange regulation or by a government order, decree, regulation or rule or by a court order.
• You hereby consent to the processing, transfer and storage of your information during and after the use of the Platform.

INDEMNITY

• You agree to indemnify Interswitch Limited, and its subsidiaries, affiliates, officers, agents and employees for any loss, damages, liabilities, sanction, claims, suits, fines, charges, expenses due to or arising out of any transaction you process through the Platform.
• You agree to indemnify Interswitch limited and its subsidiaries, affiliates, officers, agents and employees for any loss, damages, liabilities, sanction, claims, suits, fines, charges, expenses arising from your violation of this Terms of Use

LIMITATION OF LIABILITY

• In no event shall we be liable for:
• unavailability of the Platform at any time or your inability to use the Platform.
• any form of delivery or failure thereof by a financial institution, merchant or telecommunication company listed on the Quickteller Platform.
• erroneous input of transaction details.
• any loss arising from any failure or delay in any mobile phone networks or internet service provider or defective Device.
• any special, indirect, incidental, punitive, or consequential damages, including loss of profits, however caused.
• Under no circumstances shall it be implied that we endorse, sponsor, certify or otherwise guarantee the sale or use of any merchant’s products and/services listed on the Platform. Use and/or purchase of same shall be at your own risk.
WE SHALL USE OUR BEST ENDEAVOURS TO ENSURE THE PLATFORM FUNCTIONS OPTIMALLY AT ALL TIMES AND OUR SYSTEMS ARE FREE FROM VIRUSES, HOWEVER WE CANNOT ENSURE SUCH EXCLUSION AND NO LIABILITY IS ACCEPTED FOR SAME. HENCE IT IS RECOMMENDED YOU PUT IN PLACE YOUR OWN SECURITY MEASURES. WE DO NOT WARRANT THAT THE OPERATION OF THE PLATFORM WILL BE UNINTERRUPTED NOR ERROR FREE, NOR WILL IT BE 100% FRAUD OR FAIL PROOF.WE ARE PROVIDING THE SERVICE “AS IS” WITHOUT ANY EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE SERVICES OR ITS CONDITION, TIMELINESS, MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE OR USE BY YOU. WE DO NOT ACCEPT RESPONSIBILITY FOR THE DELETION OR FAILURE TO STORE ANY USER COMMUNICATION, ACTIONS, CONTENT, INFORMATION, OR DATA OF THIRD PARTIES, AND YOU RELEASE US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE IN THIS REGARD.

MISCELLANEOUS PROVISIONS

• We reserve the right to terminate, change, suspend or discontinue any aspect of the Platform at any time and without notice.
• We reserve the right to amend these Terms of Use at any time and at our sole discretion. We shall give you notice of such amendment by publication of the amended version via the Platform. Your continued access to and use of the Service is your acceptance of and compliance with the updated Terms of Use. If you disagree with any part of hereof, do not access the Platform.
• You are responsible for your connection to the mobile phone networks, the Internet and all costs associated with these connections.
• All copyright, trademarks and other intellectual property rights used as part of our services or contained on the Platform belong to us or its licensors. Nothing set forth in this Terms of Use shall constitute a transfer, license or assignment by us to you of any Intellectual Property Rights owned by us or displayed on the Platform
• If any provision of this Terms of Use is declared unlawful and/or unenforceable by operation of law, any court or authority, such provision be severed from this Terms of Use and rendered ineffective so far as is possible without modifying the remaining provisions of this Agreement.
• You agree that regardless of any provision of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Platform or the Terms of Use must be filed within one (1) year after such claim or cause of action arose or be forever barred and extinguished.
• You acknowledge and agree that this Terms of Use be interpreted and enforced in accordance with the laws of the Federal Republic of Nigeria.
• The Parties shall use their best efforts to amicably settle all disputes arising out of or in connection with the performance or interpretation of this Terms of Use. Any dispute or differences arising out of the construction, interpretation or performance of the obligations created under this relationship which cannot be settled amicably within one (1) month after receipt by a party of the other party's request for such amicable settlement shall be submitted to a Court of competent jurisdiction in the Federal Republic of Nigeria.